How to update the Embargo and Expiration
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Last updated March 14th 2026
Why does the media have a “lock” icon on it?
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Last updated June 18th 2026
Can I duplicate media from one collection to another one?
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Last updated May 7th 2026
How to share clips on Social Media?
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Last updated May 21th 2026
Video is missing audio transcript
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Last updated June 22th 2026
How to check what account types have access to the media?
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Last updated June 16th 2026
User can't see media
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Last updated May 10th 2026
Can I Delete Descriptions in Bulk?
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Last updated March 22th 2026
Can I delete credits in bulk?
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Last updated March 22th 2026
Tag is not visible, while the media is showing via filters
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Last updated May 5th 2026
How can I add a label to a media?
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Last updated June 19th 2026
Understanding the Media Library Side Panel Options
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Last updated March 28th 2026
How to edit your photos on ScorePlay?
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Last updated March 25th 2026
How to clip your videos on ScorePlay?
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Last updated March 21th 2026
What format do we support for thumbnails generation?
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Last updated May 14th 2026
Sponsor keywords not showing when tagging media
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Last updated April 16th 2026
Media not appearing in media library despite being in S3 bucket
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Last updated June 18th 2026
User cannot see the media due to browser cache memory problem
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Last updated June 14th 2026
User cannot add specific player tags
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Last updated June 12th 2026
How to tag multiple photos of the same player
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Last updated March 26th 2026
What is Bring Your Own Storage (BYOS)?
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Last updated March 26th 2026
R3D files not showing a preview
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Last updated April 17th 2026
How to change the file name of the media?
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Last updated March 29th 2026
When will the media be uploaded to ScorePlay?
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Last updated March 31th 2026
[INT] When will the media be uploaded to ScorePlay?
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Last updated March 31th 2026
How to recover deleted media or collections?
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Last updated April 2th 2026
How to change media labels in bulk?
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Last updated April 3th 2026
My downloads are slow
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Last updated May 14th 2026
Does Scoreplay transcode the transport stream or captures it directly?
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Last updated April 23th 2026
Does manually tagging a player also adds associated tags?
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Last updated April 17th 2026
How long does AI take to detect players?
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Last updated April 21th 2026
How to add tags to media in bulk?
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Last updated May 23th 2026
Is there a way to rotate media via ScorePlay UI?
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Last updated May 19th 2026
AI isn't recognizing athletes with glasses
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Last updated May 21th 2026
Can AI tag a newly created player in the existing collections?
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Last updated May 30th 2026
"Permission required" error when applying tags
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Last updated May 7th 2026
How can I add photographer credit tags from the Media Library?
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Last updated December 22th 2025
How to share media with multiple versions?
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Last updated May 13th 2026
How to delete a media?
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Last updated May 28th 2026
How can I add comments on media?
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Last updated June 1th 2026
Can AI tag a newly created sponsor in the existing collections?
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Last updated June 4th 2026
Which timezone should I use when setting up embargo?
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Last updated June 5th 2026
Sponsors are being tagged on media despite 'Share to detected partners' was disabled
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Last updated June 9th 2026
VOD cannot be downloaded
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Last updated June 18th 2026
Is it possible to create slideshows within ScorePlay?
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Last updated June 13th 2026
Player or tag search returns no results
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Last updated June 18th 2026
Can I rename or delete a media?
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Last updated June 17th 2026
Why do labels appear as tags in the Media Library search bar?
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Last updated June 17th 2026