How to update the Embargo and Expiration?
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Last updated July 23th 2026
Why does the media have a “lock” icon on it?
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Last updated June 18th 2026
Can I duplicate media from one collection to another one?
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Last updated May 7th 2026
How to share clips on Social Media?
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Last updated May 21th 2026
Video is missing audio transcript
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Last updated June 22th 2026
How to check if the right tags are applied to a media?
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Last updated August 7th 2026
User can't see media
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Last updated August 7th 2026
Can I Delete Descriptions in Bulk?
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Last updated March 22th 2026
Can I delete credits in bulk?
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Last updated August 6th 2026
Tag is not visible, while the media is showing via filters
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Last updated May 5th 2026
How can I add a label to a media?
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Last updated June 19th 2026
Understanding the Media Library Side Panel Options
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Last updated March 28th 2026
How to edit your photos on ScorePlay?
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Last updated March 25th 2026
How to clip your videos on ScorePlay?
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Last updated July 21th 2026
What format do we support for thumbnails generation?
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Last updated May 14th 2026
Sponsor keywords not showing when tagging media
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Last updated April 16th 2026
Media not appearing in media library despite being in S3 bucket
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Last updated June 18th 2026
User can't see the media due to browser cache memory problem
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Last updated June 29th 2026
Media shows in a incorrect order when sorting via "Capture Date"
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Last updated July 17th 2026
User cannot add specific tags
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Last updated August 7th 2026
How to tag multiple photos of the same player
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Last updated March 26th 2026
What is Bring Your Own Storage (BYOS)?
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Last updated March 26th 2026
R3D files not showing a preview
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Last updated April 17th 2026
How to change the file name of the media?
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Last updated March 29th 2026
When will the media be uploaded to ScorePlay?
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Last updated March 31th 2026
How to recover deleted media or collections?
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Last updated April 2th 2026
How to change media labels in bulk?
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Last updated April 3th 2026
My downloads are slow
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Last updated May 14th 2026
Does Scoreplay transcode the transport stream or captures it directly?
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Last updated April 23th 2026
Does manually tagging a player also adds associated tags?
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Last updated April 17th 2026
How long does AI take to detect players?
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Last updated April 21th 2026
Is there a way to filter search results by file format?
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Last updated August 3th 2026
How to add tags to media in bulk?
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Last updated May 23th 2026
Is there a way to rotate media via ScorePlay UI?
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Last updated May 19th 2026
How to add watermarks to video media?
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Last updated July 28th 2026
AI isn't recognizing athletes with glasses
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Last updated May 21th 2026
Can AI tag a newly created player in the existing collections?
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Last updated May 30th 2026
"Permission required" error when applying tags
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Last updated May 7th 2026
How can I add photographer credit tags from the Media Library?
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Last updated July 23th 2026
How to share media with multiple versions?
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Last updated May 13th 2026
I am unable to add a credit on a series of photos
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Last updated July 2th 2026
What happens to images on a CDN if they are deleted from Scoreplay?
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Last updated May 21th 2026
How to delete a media?
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Last updated May 28th 2026
How can I add comments on media?
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Last updated June 1th 2026
Can AI tag a newly created sponsor in the existing collections?
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Last updated June 4th 2026
Which timezone should I use when setting up embargo?
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Last updated June 5th 2026
Is there a way to search for a specific action through the media library?
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Last updated July 30th 2026
Sponsors are being tagged on media despite 'Share to detected partners' was disabled
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Last updated June 9th 2026
How to change the placeholder of a video or image
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Last updated August 6th 2026
VOD cannot be downloaded
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Last updated June 18th 2026
Is it possible to create slideshows within ScorePlay?
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Last updated June 13th 2026
Player or tag search returns no results (auto-translation)
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Last updated July 23th 2026
Can I rename or delete a media?
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Last updated June 17th 2026
Why do labels appear as tags in the Media Library search bar?
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Last updated June 17th 2026
Can .MXF files be downloaded as .MP4?
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Last updated July 1th 2026
Why does my .MOV file only play audio in QuickTime?
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Last updated July 1th 2026
I'm having trouble downloading the media
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Last updated June 29th 2026
Can users share ScorePlay media on their site?
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Last updated July 3th 2026
Exact-Match tags are not displayed first in search suggestions
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Last updated July 9th 2026
Download and publish action is not displayed
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Last updated July 9th 2026
Do historical associated tags change on old media after merging player profiles?
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Last updated July 5th 2026
Are my original files lost if I move them locally?
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Last updated July 16th 2026
How to download media via MASV?
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Last updated July 12th 2026
What are the supported video formats and codecs?
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Last updated July 13th 2026
How to upload multiple versions of a media?
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Last updated July 16th 2026
Media in a collection are slow to load
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Last updated July 14th 2026
How to use the Smart Search option?
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Last updated July 31th 2026
How to make media private?
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Last updated July 15th 2026
Can I use ScorePlay images on other websites?
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Last updated July 16th 2026
How to retrieve the cURL file?
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Last updated July 16th 2026
Where can I find the files I downloaded from ScorePlay?
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Last updated July 23th 2026
What is a difference between “upload date” and “capture date”?
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Last updated July 17th 2026
How to remove credits from media in bulk?
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Last updated July 23th 2026
Is it possible to download media with custom dimensions?
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Last updated July 22th 2026
Tag doesn't show up in the search results
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Last updated August 7th 2026
Is there a size limit of attachments in media?
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Last updated July 23th 2026
Can I control access to tagged media based on when it was uploaded?
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Last updated July 25th 2026
How does AI tagging work?
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Last updated July 29th 2026
How long do you keep deleted files?
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Last updated July 31th 2026
How does Automated Transcript work?
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Last updated August 6th 2026
Is it possible to download HEIC images as JPG?
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Last updated August 3th 2026
How to remove media access for specific account types?
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Last updated August 4th 2026
Can I delete tags in bulk?
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Last updated August 6th 2026
Media does not contain all the tags it should
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Last updated August 7th 2026
My uploads are slow
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Last updated August 7th 2026