R3D files not showing a preview

💻 Environment/Context

  • R3D files
  • Videos
  • Transcoding
  • Preview
  • Thumbnails

 

❓ Issue/Question

  • I'm having issues with some clips uploaded to one of our collections. The format is R3D maybe that's what making the clips appear to be corrupted.
  • The R3D videos I uploaded don't show any preview

 

👌 Resolution/Answer

  • This is expected behavior.

 

🥚 Cause (optional)

  • We don't support the transcoding of R3D files. R3D files can be stored on the platform for distribution and download, but there is no preview available.