User cannot see the media due to browser cache memory problem

💻 Environment/Context

• Cache
• Browser
• Collection
• Media

❓ Issue/Question

• I'm unable to access the collection, getting a blank page
• When I try to access the platform, the web doesn't load
• I don't see any material in the collection, but I can see it in the media library 
• When I access the platform using the incognito mode I can see all the sub-collections, with the normal browser page I cannot.

👌 Resolution/Answer

• Try the platform in Incognito mode to rule out browser extensions and cached data.
• Clear the browser cache:
  • In Chrome: Settings → Privacy and security → Clear browsing data → select "Cached images and files" → Clear data).
• Reload the platform.

🥚 Cause

• A stale browser cache can prevent the platform from loading the media in the collection.

🔖 Notes 

•  I get an error when I create a new user