💻 Environment/Context
- Clip
- Media
- Download button
- Publish button
- Reframe
- Browser
- Incognito mode
In order for you to clip a media, the Media library > Can clip video permission should be enabled on your account.
If you're unable to follow any of the steps below, kindly reach out to your admin or refer to the Account Type Permissions Overview article for more information.
❓ Issue/Question
- For today's match, we are unable to publish the 9:16 clips as there is no option seen for download and publish as it was appearing in previous weeks.
- The Download and Publish buttons are no longer displayed in the clipping interface.
👌 Resolution/Answer
- If the
DownloadandPublishbuttons were previously available, try opening the clipping interface in your browser's Incognito (or Private) mode. - If the buttons appear there, clear your browser's cache and try again in a regular browsing session to fully resolve the issue.
🥚 Cause
- Browser cache can sometimes interfere with the platform's functionality. Clearing your browser's cache typically resolves the issue and restores the normal platform experience.