Downloading Media

Download in the right format and quality, and fix failed downloads.

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My downloads are slow

Last updated May 14th 2026

Download and publish action is not displayed

Last updated August 29th 2026

VOD cannot be downloaded - "No file formats available" Error

Last updated September 11th 2026

How to download media via MASV?

Last updated September 17th 2026

I'm having trouble downloading the media

Last updated June 29th 2026

How long do download links remain active?

Last updated June 17th 2026

Can .MXF files be downloaded as .MP4?

Last updated July 1th 2026

Compressed version is selected by default instead of Original when downloading media

Last updated August 23th 2026

Can you download files to an external drive?

Last updated September 8th 2026

Where can I find the files I downloaded from ScorePlay?

Last updated July 23th 2026

Is it possible to download media with custom dimensions?

Last updated August 23th 2026

Is it possible to download HEIC images as JPG?

Last updated August 23th 2026

Can I download all shared media as a ZIP File?

Last updated August 23th 2026

Download button missing when email is opened in Outlook desktop

Last updated August 6th 2026

The images I downloaded contain a watermark, how can I change that?

Last updated September 8th 2026

Can I download the photo in a different format?

Last updated August 23th 2026

Can I Bulk Re-Name the files to download them with that name?

Last updated September 8th 2026

Why do Download Links disappear from the Operations/Notifications Section?

Last updated September 5th 2026

Single media download triggers a double download

Last updated August 29th 2026

Downloaded clip does not appear on my computer

Last updated September 21th 2026