Download and publish action is not displayed

๐Ÿ’ป Environment/Context

  • Clips
  • Download

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โ“ Issue/Question

  • For today's match, we are unable to publish the 9:16 clips as there is no option seen for download and publish as it was appearing in previous weeks
  • The Download and Publish buttons are no longer displayed in the clipping interface
  • The download option isn't visible on some projects

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๐Ÿ‘Œ Resolution/Answer

  • Open the clipping interface in a private window
    • If the Download and Publish buttons were available before, open the clipping interface in your browser's Incognito or Private mode
  • Clear your browser's cache
    • If the buttons appear in the private window, clear your browser's cache
    • Try again in a regular browser window
  • Check your permissions
    • Please contact your platform administrator to request that Media library > Can clip video permissions be enabled for your account
    • If you're unsure who your platform administrator is, please reach out to the ScorePlay Support team via Live Chat, and we'll help you identify the right contact

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๐Ÿฅš Cause

  • Your browser's cache can interfere with the platform
  • Clearing the cache usually fixes it

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๐Ÿ”– Notes