💻 Environment/Context
- Media library
- Slow preview
- Missing file extension
❓ Issue/Question
- We are having issues with this collection. We are struggling with it's load speed.
- Collection takes longer than expected to show the media and its preview.
👌 Resolution/Answer
- The issue is related to the fact that a bunch of media were uploaded without any extension.
- If possible, please re-upload the media files and make sure that the correct file extension is included.
- If you're unable to do so, please reach out to our Support team via the live chat, and we'll be happy to assist you further.
🥚 Cause
- When a file is uploaded without a file extension (for example, .jpg), the system is unable to recognize it as a media file. As a result, it cannot generate thumbnails or low-resolution previews.