💻 Environment/Context
- Collection Management
- Media Library
- Permissions
- Media access
- Tags
- Account types
- Admin
In order for you to manage users' access, you might require a high level of permissions.
If you'e not able to follow any of the below steps, reach out to your admin or refer to the Account Type Permissions Overview article for more information.
❓ Issue/Question
- I can only see 134 images in the collection X, and my colleague has 444
- It no longer shows all the photos in the Collections for me. For example, in the collection X, I only see 18 pictures, but there are 77 available.
👌 Resolution/Answer
-
Check if the user's account has tag restrictions
- If the user's account has tag restrictions applied, only media matching their tag rules will appear in their library.
- How to check the tag restrictions of the user?
-
Check if the files reported are set to “Private”
- Check if the media reported has a lock icon, which means it's been marked as private and has restricted visibility.
- Why does the media have a “lock” icon on it?
-
Check if the media is shared with the user's account type
- Media in ScorePlay can be shared with specific account types only. If the user is not seeing certain media, it's possible they haven't been made available to your account type yet.
- How to check what account types have access to the media?
If the articles above didn't help resolve the issue, contact ScorePlay Support via Live Chat for further assistance.