What is the best ratio for collection thumbnails?
Validated
Last updated April 10th 2026
Is there a Recycle Bin where deleted files go?
Not Validated
Last updated March 21th 2026
Do MASV upload links expire?
Validated
Last updated June 15th 2026
Page 11 in the collection isn't loading
Validated
Last updated June 11th 2026
How to change media access settings at scale?
Validated
Last updated May 2th 2026
How to prevent players from accessing the media in a collection by default?
Validated
Last updated March 22th 2026
What is the difference between a collection and a project?
Validated
Last updated March 21th 2026
Understanding my collection's side panel options
Validated
Last updated March 21th 2026
AI is not tagging a player
Validated
Last updated June 15th 2026
Sponsor is not being tagged in recent uploads
Validated
Last updated April 17th 2026
AI is not tagging players / sponsors on video
Validated
Last updated March 22th 2026
How does merging duplicates logic work on ScorePlay?
Validated
Last updated May 6th 2026
How to move media to another collection?
Validated
Last updated March 21th 2026
What is a workspace transfer?
Validated
Last updated May 18th 2026
How to delete a collection?
Validated
Last updated May 7th 2026
I'm not able to find a collection
Validated
Last updated April 29th 2026
How to check the collection routing ID
Validated
Last updated June 5th 2026
"Download all" media is not working in a collection
Validated
Last updated May 5th 2026
How to change the collection cover?
Validated
Last updated June 10th 2026
How deduplication works using File Hashes
Validated
Last updated April 26th 2026
User cannot see "see empty collections" toggle
Validated
Last updated April 28th 2026
How to turn on team tagging when a player from that team is detected?
Validated
Last updated May 5th 2026
I want to add team tag, only when the player of that team is recognized
Validated
Last updated June 24th 2026
How do I tag a team at collection level?
Validated
Last updated May 13th 2026
What domains to add to the allowlist?
Validated
Last updated May 14th 2026
How to share media with another workspace?
Not Validated
Last updated June 22th 2026
How do I add player tag(s) to a collection?
Validated
Last updated May 23th 2026
How to edit a collection/sub-collection date?
Validated
Last updated May 23th 2026
I'm not able to open any collection
Validated
Last updated June 12th 2026
Can I get the "Teams - require player detection" enabled by default?
Validated
Last updated June 3th 2026
Collection share link doesn't include all media inside collection
Validated
Last updated June 4th 2026
How to send media to third party integrations?
Validated
Last updated June 5th 2026
How can I make media visible to the players?
Validated
Last updated June 7th 2026
Why is an incorrect tag being applied to media?
Validated
Last updated June 24th 2026
How to restrict collection access to specific users
Validated
Last updated June 16th 2026
Media aren't displayed when "Show all media" is enabled
Validated
Last updated June 18th 2026
Sub-collections did not inherit tags from the parent collection
Validated
Last updated June 24th 2026