I update the collection thumbnail by importing, but nothing happens

💻 Environment/Context

  • Collection
  • Thumbnail
  • Import from local

 

 

❓ Issue/Question

  • I have a problem with the scoreplay thumbnails. I am trying to change the collection thumbnail by importing, but I can't manage to do it. No error message.

 

👌 Resolution/Answer

  • Try to perform the same action using the incognito mode of your browser.
  • If the issue persists, rename the image to a unique filename before uploading it again.

 

🥚 Cause

  • The issue is most likely caused by your browser's cache, which is preventing the action from being processed correctly.
  • ScorePlay may recognize previously uploaded files by their filename. Uploading a different image with the same filename can prevent the new thumbnail from being applied correctly.

 

🔖 Notes