User cannot download from portal
Validated
Last updated June 4th 2026
INTERNAL_SERVER_ERROR when trying to change portal settings
Validated
Last updated July 17th 2026
I can’t download multiple video using the shareable link
Validated
Last updated June 26th 2026
Why are the assets not in the right order when I view them via the shareable link?
Not Validated
Last updated June 1th 2026
How to create a Portal?
Validated
Last updated June 1th 2026
New collection not displayed on the Portal
Validated
Last updated June 30th 2026
How can I send the link of all the pictures?
Validated
Last updated June 18th 2026
What is the Portal feature?
Validated
Last updated April 29th 2026
How can I hide files from external users on shared links?
Not Validated
Last updated April 5th 2026
How to change the order of groups inside portals?
Validated
Last updated April 16th 2026
What are the recommended specifications for Portal branding?
Validated
Last updated April 17th 2026
User cannot login to the portal
Not Validated
Last updated May 5th 2026
Changing individual tag restrictions for an external group user
Validated
Last updated May 19th 2026
"No options" displayed when trying to add tags in the portal "Display" settings
Validated
Last updated May 21th 2026
Is there a way to sort assets in shared links?
Validated
Last updated June 1th 2026
Can a deleted Portal be restored?
Validated
Last updated June 7th 2026
External share link creation option not available
Validated
Last updated June 18th 2026
Do MASV downloads work in Portals?
Validated
Last updated June 15th 2026
Oversized watermark when downloading media from portals
Validated
Last updated June 25th 2026
Can I generate a QR code for a portal or collection link?
Validated
Last updated July 6th 2026
How to update the portal thumbnail?
Validated
Last updated July 16th 2026
Portal settings are not being saved
Validated
Last updated July 13th 2026
I'm not able to update the Portal settings
Validated
Last updated July 14th 2026
Collection not showing up in the Portal
Validated
Last updated July 15th 2026
INTERNAL_SERVER_ERROR when deleting an associated player tag
Validated
Last updated July 17th 2026
Hiding or restricting specific media on a Portal
Validated
Last updated July 27th 2026
Download button missing when email is opened in Outlook desktop
Validated
Last updated August 6th 2026