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Portal settings are not being saved

Last updated: July 13th 2026 · Status: Validated · Article ID: 3878808

💻 Environment/Context

  • External Distribution
  • Portal
  • Portal settings
  • Browser's issue
  • Troubleshooting step

 

❓ Issue/Question

  • When I make changes to a portal configuration it doesn't save.

 

👌 Resolution/Answer

  • If your portal updates are not being saved after clicking the Update button, please try performing the same action in an incognito/private browsing window. If the changes are saved successfully in incognito mode, please clear your browser's cache and try again in your regular browsing session.

 

🥚 Cause

  • Outdated or corrupted browser cache may prevent the platform from saving your changes correctly.

 

🔖 Notes