Livestream Troubleshooting

Diagnose dropped feeds, delays and other issues mid-event.

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Live stream is not working

Last updated September 11th 2026

Unable to download clip from "Live" to Media Library

Last updated September 20th 2026

Audio track options not visible on live stream

Last updated July 21th 2026

Clips created from a livestream redirect a an ongoing live feed

Last updated June 18th 2026

I'm not able to share a Live streaming externally

Last updated July 30th 2026

"AccessDenied" error when downloading clip from Livestream

Last updated August 24th 2026

What's the latency for a stream?

Last updated August 6th 2026

Live stream status not updated to recorded

Last updated September 11th 2026

Audio is out of sync during a Pull live stream.

Last updated September 3th 2026

Pull ingest gets no signal despite a valid SRT URL

Last updated September 3th 2026

Why did the live stream not end at its scheduled time?

Last updated September 6th 2026

I can't see the current live stream from the Live section

Last updated September 11th 2026

How can I download a live stream recording after the live ends?

Last updated September 10th 2026

Pixelation or visual artefacts on a live stream

Last updated September 7th 2026

User can't see live stream

Last updated September 10th 2026

Unable to end a stuck live stream

Last updated September 22th 2026

Finding the collection ID and start timecode of a live stream

Last updated September 10th 2026

Live stream still not visible for external group after permissions are enabled

Last updated September 11th 2026

What does the red badge next to "Live" mean?

Last updated September 13th 2026

The live feed is detected but not playing yet

Last updated September 17th 2026

User is not able to access the stream despite the permissions are enabled

Last updated September 22th 2026

Can I hide the "End Stream" button for certain accounts?

Last updated September 22th 2026