User can't see live stream

A user is assigned to the Admin Content account type and should have access to live streams on both the homepage and within the interface. However, they are currently only seeing the FTP Photo section and not the live streams
Why can’t this user see the live stream?
Why doesn’t the live stream appear in the media library for this user?

Verify that the user’s account type has the correct permissions to view live streams, either in the Media Library or the Live section
- For users to view live streams in the Media Library, they need the Media Library > Can view live media permission enabled. To view live streams in the Live section, they need the Live > Can view stream permission enabled
- If you’re not an admin, follow I can't see the current live stream from the Live section
Verify that the user’s account type has access to the live stream
- How do I verify and update which account types have access to media or collections?
- How to change account type access for live feeds?
Review the user’s access settings and check whether the live stream contains any tags that the user is restricted to. If tag-based access is configured, make sure the live stream has the required tags based on the user’s access rules. If the user is part of an external group, also review the external group’s access rules to make sure they allow the user to access the live stream
If other users with the same account type and access permissions can see the live feed, the issue may be related to a browser cache
- User can't see the media due to browser cache memory problem
If none of the above resolves the issue, reach out to the ScorePlay support team via the Live Chat

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