Live stream still not visible for external group after permissions are enabled

💻 Environment/Context

• Live ingest
• External groups
• Media access

❓ Issue/Question

• Every required live permission is enabled, but the live stream is still not visible to my users
• My account type has the correct live permissions, but the live feed does not appear in the Live Media section

👌 Resolution/Answer

• Please contact your platform administrator to request that Media Library > Can view live media, Live > Can view page and Live > Can view stream permissions be enabled for your account
• If you're unsure who your platform administrator is, please reach out to the ScorePlay Support team via Live Chat, and we'll help you identify the right contact
• Go to Live Media and open the live stream that isn't showing up
• Note which tags are applied to that live media
• Go to Distribution > External Groups and open the external group whose users can't see the stream

• Check the group's tag access rules, which set the tags a media must carry to be visible to the group
  • How to check external group tag access? 

• If the live media is missing any of those required tags, add them to the media
  • How to add a tag to media? 
• Ask the affected users to refresh their page so the stream appears

🥚 Cause

• An external group can have tag-based access rules, so its users only see media carrying the tags defined in those rules. A live media that is missing one of those tags stays invisible to the group even when every permission is set correctly

🔖 Notes

• I can't see the current live stream from the Live section