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Account type permissions not reflecting after update

Last updated: November 6th 2026 · Status: Validated · Article ID: 3887605

💻 Environment/Context

  • Account types & permissions
  • Users

 

❓ Issue/Question

  • I updated the permissions for an account type but the user does not see the new permissions applied
  • I've given an account type rights to Can view live presets however when scheduling a live stream the list is empty
  • With this profile, I should not see the part in the red box, right? It's an athlete profile and I switched off these options with my Admin account

 

👌 Resolution/Answer

  • Check that the permission change was saved (a confirmation message shows)
  • Ask the user to refresh the page (F5 or Cmd/Ctrl+R)
  • If the new permissions still don’t show, ask the user to open the platform in a new tab, or log out and log back in

 

🥚 Cause

  • Permission changes don’t apply to a session that’s already loaded, so the user needs to refresh after the update

 

🔖 Notes