External Groups

Give outside collaborators access to only the content they need.

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How to manage content access for external groups?

Last updated July 10th 2026

External group user does not see the media

Last updated September 9th 2026

How to add a new user to an External Group via a Sign-up Link?

Last updated March 21th 2026

How to add a new user to an External Group via Manual Invite?

Last updated July 10th 2026

External group user can’t view media despite correct tag access

Last updated August 21th 2026

How do advanced distribution rules work for external groups?

Last updated July 2th 2026

How can I remove a user from an external group?

Last updated June 19th 2026

Changing individual tag restrictions for an external group user

Last updated May 19th 2026

How should I structure advanced distribution rules?

Last updated June 21th 2026

Impact of changing the account type of an external group

Last updated August 24th 2026

How to duplicate an External Group?

Last updated June 19th 2026

How do I move a user from one external group to another?

Last updated June 18th 2026

External group media not accessible to user

Last updated July 22th 2026

What does "!=" mean in the Rules section?

Last updated June 25th 2026

Can a user belong to two External Groups?

Last updated July 1th 2026

Are sign-up links unique for each generation?

Last updated June 11th 2026

How to delete an External Group?

Last updated August 14th 2026

How to restrict a single external user's access to one specific collection?

Last updated June 19th 2026

Sponsors cannot see media in external groups

Last updated June 16th 2026

Overwriting users permissions with external group rules

Last updated July 22th 2026

How to check if a user is linked to an external group?

Last updated July 9th 2026

External group doesn't see media with specific tag

Last updated June 30th 2026

How to manage the external groups?

Last updated September 10th 2026

Does renaming an External Group affect user access?

Last updated July 30th 2026

How to add a logo to a sponsor?

Last updated August 24th 2026

How to deactivate an External Group?

Last updated June 20th 2026

Maximum file size for logo uploads

Last updated August 24th 2026

How do I link an external group to a portal?

Last updated August 24th 2026

How do I set an embargo during the upload?

Last updated September 14th 2026

Allowing external group users to comment on shared media

Last updated August 17th 2026

External Group user sees Portal-Only access instead of the full platform

Last updated September 5th 2026

Sponsor and player share the same name and are tagged incorrectly

Last updated September 3th 2026

External group user can't see any videos

Last updated September 9th 2026

How to check external group tag access?

Last updated September 9th 2026

External group user sees fewer media than before

Last updated September 11th 2026