Live stream still not visible for external group after permissions are enabled

๐Ÿ’ป Environment/Context

  • Live
  • Live media
  • Permissions
  • External Groups
  • Tags
  • Tag access

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โ“ Issue/Question

  • Every required live permission is enabled, but the live stream is still not visible to my users
  • My account type has the correct live permissions, but the live feed does not appear in the Live Media section

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๐Ÿ‘Œ Resolution/Answer

  • Check that these permissions are enabled on the account type: Media Library>Can view live media, Live>Can view page, and Can view stream
  • Go to Live Media and open the live stream that's not showing up
  • Note which tags are applied to that live media
  • Go to Distribution > External Groups and open the external group whose users can't see the stream
  • Check the group's tag access rules - these define which tags media must have to be visible to that group
  • If the live media is missing any of those required tags, add them to the media
  • Ask affected users to refresh their page - the stream should now appear

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๐Ÿฅš Cause

  • An external group can have tag-based access rules, so its users only see media carrying the tags defined in those rules. A live media that is missing one of those tags stays invisible to the group even when every permission is set correctly

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๐Ÿ”– Notes