Portals & Customization

Build a branded portal for partners, press or the public.

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External user can't see some media in a portal

Last updated November 3th 2026

How is the order of multiple portals decided?

Last updated October 26th 2026

Portal shows an outdated logo

Last updated October 22th 2026

Portal is not showing Sub-collections

Last updated October 15th 2026

User cannot access the portal and the web platform at the same time

Last updated October 15th 2026

User cannot login to the portal

Last updated October 15th 2026

User cannot download from portal

Last updated October 15th 2026

What is the Portal feature?

Last updated October 15th 2026

How to create a Portal?

Last updated October 15th 2026

Empty sub-collection is visible in the Portal

Last updated October 13th 2026

Portal download is stuck on "Your file is processing"

Last updated October 9th 2026

Media downloads from the portal are not initiating

Last updated September 27th 2026

How to disable name and email form when downloading via portal?

Last updated August 29th 2026

How to update the portal thumbnail?

Last updated July 16th 2026

Can a deleted Portal be restored?

Last updated June 7th 2026

Portal is not showing assets added

Last updated August 10th 2026

Hiding or restricting specific media on a Portal

Last updated July 27th 2026

INTERNAL_SERVER_ERROR when trying to change portal settings

Last updated July 17th 2026

Collection not showing up in the Portal

Last updated July 15th 2026

I'm not able to update the Portal settings

Last updated July 14th 2026

Portal settings are not being saved

Last updated July 13th 2026

Can I generate a QR code for a portal or collection link?

Last updated July 6th 2026

New collection not displayed on the Portal

Last updated June 30th 2026

Oversized watermark when downloading media from portals

Last updated June 25th 2026

Do MASV downloads work in Portals?

Last updated June 15th 2026

How to change the order of groups inside portals?

Last updated April 16th 2026

"No options" displayed when trying to add tags in the portal "Display" settings

Last updated May 21th 2026

What are the recommended specifications for Portal branding?

Last updated April 17th 2026