INTERNAL_SERVER_ERROR when trying to change portal settings

πŸ’» Environment/Context

  • Portal
  • External group
  • INTERNAL_SERVER_ERROR

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❓ Issue/Question

  • I was trying to add a tag to the portal, but when I click save, it appears with that error message

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πŸ‘Œ Resolution/Answer

  • Open the settings of the portal by going to Distribution> External Distribution> View
  • Check for empty tags being included in the settings

  • Ask the user to delete the ghost tag and try again

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πŸ₯š Cause

  • The ghost tag is an entity (ext group, player, etc) that was deleted from the platform.
  • Now, if the user tries to update the portal without removing the "ghost" tag the backend returns an error because the tag does not exist anymore

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πŸ”– NotesΒ 

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