Player can't log in to the mobile app with their QR code or invite code

💻 Environment/Context

• Mobile app
• Login
• Teams & players

❓ Issue/Question

• One of our athletes can't log in, when we try and log in using a QR code or access code it doesn't work
• The mobile app shows We could not log you in with this QR code. after the player scans their QR code
  
• The mobile app shows Login failed - try again after the player scans the club QR code
• Does the player need to be assigned to a team in order to access the mobile app?

👌 Resolution/Answer

• Turn on app access for the player
  • Go to Teams & players and open the Players tab
  • Search for the player and click View Player
  • Under AI settings, switch App access to Yes
• Assign the player to a team
  • Check that the player belongs to at least one team
  • If they don't, assign them to a team
    • How to assign players to a team? 
• If several players can't log in
  • In the team settings, turn off App access for all of them and save the changes. Then turn it back on for all of them and save again
    • How to turn on App access for all players at once?
• Log in again
  • Ask the player to open the ScorePlay mobile app and scan their QR code again
    • How to log in to the ScorePlay Mobile App using your QR Code? 

🥚 Cause

• The App access toggle is switched off on the player's profile, so the app rejects every QR code and invite code for that player
• The player isn't assigned to any team. A player without a team can't log in to the mobile app, even with App access on

🔖 Notes

• A device that was already logged in can keep working after App access is turned off, so a code that works on one phone but not on another still points to the App access toggle, not to the device
• How to generate your Player's QR Code for Mobile App Login? 
• I can't scan the QR code to log in to the mobile app