I can't scan the QR code to log in to the mobile app

๐Ÿ’ป Environment/Context

  • Mobile app
  • Login

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โ“ Issue/Question

  • I can't scan the QR code to access my account in the ScorePlay mobile app
  • I don't have a second device to scan the QR code, so I can't log in to the mobile app
  • My phone's camera isn't working, so I can't scan the QR code

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๐Ÿ‘Œ Resolution/Answer

  • Scan the QR code from the ScorePlay app
    • Open the ScorePlay mobile app and scan the QR code from there, not from your phone's default camera app
    • Check that the ScorePlay app has access to your camera in your phone settings
    • Turn on light mode on your phone
  • Upload a photo of the QR code
    • Take a photo of the QR code with your phone's default camera app
    • If your camera isn't working, save the QR code image to your phone's photo library instead
    • In the ScorePlay app, tap Upload QR code from library and select the photo

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  • Workaround - Log in with the invite code
    • In the ScorePlay app, tap Use invite code
    • Enter your invite code

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๐Ÿ”– Notes