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Sign-up Link is missing from the generated email

Last updated: July 9th 2026 · Status: Validated · Article ID: 3731546

💻 Environment/Context

  • User onboarding
  • Sign-up link
  • Email
  • Troubleshooting steps

 

❓ Issue/Question

  • We have registered a new user. This user received two emails, but neither contained a Sign In link. Apparently, others received an email that included the link. We then manually sent them the link again. What could be the reason for this?
  • New user received the sign-up email invitation without the button, no sign-up link to proceed with the registration.
  • On the email it says ‘use the button below’ but there’s no button showing in my email. Can you please help?
  • Partners are saying they haven't received invite link.

 

👌 Resolution/Answer

  • The issue may be related to the user's email client or their organization's email security filters/firewalls, which can affect how the invitation email is delivered or rendered.

 

  • Option 1: Ask the user to open the invitation email in their web browser instead of their email application.
  • Option 2: If the issue persists, generate or copy the invitation link from Configure → Users and send it directly to the user. This allows them to access the invitation without relying on the email rendering.


 

 

🔖 Notes