💻 Environment/Context
- Video Logs
- Tags
- Taxonomy
- Media
❓ Issue/Question
- Why can I see a tag inside a log but not when I search for it in Video Logs?
- I was unable to find the tag “Alarms Cued.” It's not searchable in Video Logs, but the tag does exist and appears when using other search terms.
- I’m able to find the tag inside individual logs, but not when filtering/searching in Video Logs.
👌 Resolution/Answer
- Open the relevant media and confirm that the tag is present in the individual logs.
- Navigate to
Configure>Taxonomy>Tags. - Search for the tag name.
- If the tag is not found, it has likely been deleted from the system.
- In this case, reach out to the ScorePlay Support team via the Live Chat.
🥚 Cause
- When a tag is deleted, it no longer exists in the system, so it can’t be found or searched in Video Logs. However, it may still appear in older logs where it was previously applied. This is because existing logs are not automatically updated when a tag is deleted.