Tags don't appear in auto-suggest when creating video logs

💻 Environment/Context

• Taxonomy
• Video Logs
• Excluded tags
• Tag restrictions

❓ Issue/Question

• When user create video logs and start typing a tag in the search / auto-suggest bar, some tags do not appear in the results even though the tags exist.
• We're working on training the loggers for the event and have noticed that when they are trying to type the tags in the search bar that they can't all locate the same tags.

👌 Resolution/Answer

• Workaround:
  • Open the affected user's account settings.
  • Locate the Excluded tags at the user level.
    • How to check the tag restrictions of the user? 
  • Remove the excluded tag from the user.
  • Ask the user to retry finding the logs. The missing tags should now appear in the auto-suggest when adding log lines.

🥚 Cause

• This happens because the user has excluded tags at the user level, and this is interfering with the tag auto-suggest when logging. It's a technical issue that the team is currently aware of and trying to resolve.

🔖 Notes 

• How does the "Exclude Tags" field in a user's settings work?