Searching for a tag shows the entire Media Library

💻 Environment/Context

  • Search
  • Media Library
  • Tags
  • Filter

 

❓ Issue/Question

  • I am trying to search for a tag, and the search function is not working. It just brings up the whole media library, starting with the most recent photos I uploaded
  • The user types a tag keyword in the search bar, sees the tag appear in the suggestions, but after selecting it, the entire media library is displayed instead of the filtered results for that tag.

 

👌 Resolution/Answer

  • Type your tag in the search bar
  • Click the tag from the dropdown suggestions (don't just press Enter)
  • Confirm it appears as a filter chip in the search bar
  • Media Library should now filter to that tag only
  • If still not working, test in Chrome Incognito mode - if it works there, a browser extension is blocking it
  • Go to chrome://extensions and disable all extensions
  • Test again in ScorePlay
  • Re-enable extensions one by one to find the culprit
  • Disable that extension on ScorePlay or add ScorePlay to its allowlist

 

🥚 Cause

  • Tag not selected from dropdown — the search bar requires an explicit click on the tag suggestion to apply it as a filter. Typing and pressing Enter, or clicking elsewhere, dismisses the dropdown without applying any filter
  • Browser extension conflict — certain extensions interfere with click events, preventing the tag selection from registering. This explains why the issue persists after cache clearing but resolves in Incognito mode. On managed devices, IT-enforced security extensions (such as Torii) are a known cause

 

🔖 Notes