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Live stream is not working

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Last updated: March 22th 2026 · Article ID: 3727476

💻 Environment/Context

  • Live
  • Stream
  • Live Ingest
  • Troubleshooting
  • Preparing

 

❓ Issue/Question

  • Our live stream is not starting.
  • The stream is stuck in Preparing.

 

👌 Resolution/Answer

  • Go to Live > Schedule
  • Click the ⋯ button next to the schedule and select Mark as done
    • Use the Date filter for easier navigation
  • Click the ⋯ button again and select Duplicate
  • Set the start time of the new schedule to at least 5 minutes from the current time
  • Click Create
  • Go to the Streams tab and check whether the stream transitions to “Live” once the signal is pushed.

 

  • If the new stream does not go live:
    • Repeat the previous steps, but use a different receiver.
    • Go to the PUSH Receiver tab and click the Copy icon next to the receiver you're using 
    • Share the new receiver endpoint with your broadcaster/encoder and have them re-push the signal.

 

Still not working? Contact ScorePlay Support via Live Chat for further assistance.

 

🔖 Notes