💻 Environment/Context
- Configure
- Users
- User management
- Password reset
- Force reset
❓ Issue/Question
- Would it be possible to force a password reset?
- An admin wants to force one or more users to reset their password.
👌 Resolution/Answer
- A password reset cannot currently be initiated on behalf of another user. Only the account owner can reset their password.
- Viable workaround:
- Delete the user's account and recreate it, then send them the invite link (not a sign-up link). The only way back into the platform is then to set a new password.
-
How can I create a manual link for my user to reset their password?
- Before using this workaround, note that the account is recreated from scratch — check that the account type, tag restrictions and any other access settings are reapplied to the new account.
-
How can I create a manual link for my user to reset their password?
- Delete the user's account and recreate it, then send them the invite link (not a sign-up link). The only way back into the platform is then to set a new password.
🔖 Notes