Media does not appear in the collection after publishing from Live/Media from FTP folder

💻 Environment/Context

• Live (FTP)
• Upload
• Collections
• Media Library

❓ Issue/Question

• The photos just uploaded are not displayed. If I upload them to Live, they are there; as soon as I move them to the collection, they disappear.
• Published LIVE to a folder, and I see a number of images, but no images are showing up when I open the collection

👌 Resolution/Answer

• Log out and back in
  • Sign out of your account completely
  • Sign back in
  • Check if the media now appears in the collection
• Clear your browser cache
  • Open your browser in incognito or private mode
  • Try viewing the collection again
  • If media appears in incognito, your browser cache is the culprit
  • Clear your cache and cookies in normal browsing mode and try again
• Try a different browser
  • Access the platform from a different browser (Chrome recommended)
  • If that works, clear the cache in your primary browser

Workaround

• Create a new temporary collection.
  • How to create a new collection? 
• Publish the media from the Live > Media from FTP folder.
• If media appears in the temp collection, move it to the collection where you need it
  • How to move media to another collection? 
• Confirm the media now displays in the original target collection

If the steps above didn't help, please reach out to our  Support Team via Live Chat and provide your collection URL and a link to one affected media file so we can investigate further.

🥚 Cause

• The underlying behaviour could be an indication of a technical issue that needs further investigation by our Tech Team

🔖 Notes 

• How to connect your camera to Live (FTP)? 
• How to create new user FTP profiles?