Troubleshooting & Display Issues

Fix collections that don't display or behave the way you expect.

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I'm not able to find a collection

Last updated April 29th 2026

I'm not able to open any collection

Last updated June 12th 2026

Media aren't displayed when "Show all media" is enabled

Last updated June 18th 2026

Page 11 in the collection isn't loading

Last updated June 26th 2026

Collection shows empty despite media are inside

Last updated July 23th 2026

I’m unable to find the collection I’m looking for

Last updated September 4th 2026

Collection not appearing in its tag group section on the homepage

Last updated July 24th 2026

Clicking on a collection takes me to the same page

Last updated August 27th 2026

Clicking on photos in "Collections" returns an error message

Last updated August 29th 2026

How to retrieve the cURL file?

Last updated July 16th 2026

Media does not appear in the collection after publishing from Live/Media from FTP folder

Last updated September 7th 2026

User can't see media in the mobile app

Last updated September 15th 2026

Collections disappear when "Empty collections" is enabled

Last updated September 2th 2026

Collection cover image picker shows unrelated media

Last updated September 7th 2026