Collections disappear when "Empty collections" is enabled

💻 Environment/Context

  • User with tag restrictions
  • Collections
  • Empty collection toggled on

 

 

❓ Issue/Question

  • Some of my colleagues have complained about not being able to see any collections in ScorePlay. They can still see the media but without the collection

 

👌 Resolution/Answer

  • The team is aware of an issue affecting users with certain tag restrictions. As a workaround:
    • Ask the user to disable the “Empty Collection” feature.

 

 

🔖 Notes