๐ป Environment/Context
- Clips
- Distribution
- Social Media
- X / Twitter
- Publishing
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โ Issue/Question
- No clips were posted to X yesterday or today
- I am trying to publish clips to X, but it does not work. I see a failed status in my notifications
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๐ Resolution/Answer
-
Disconnect your X / Twitter account
- Go to
Distribution>Social Media - Click the
Binbutton, thenUnlink, to disconnect the current X / Twitter account
- Go to
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Reconnect your X / Twitter account
- Click
Link Social Accountand re-authorize with X / Twitter - Grant the permissions when prompted
- The account shows a
Linkedbadge once it is reconnected
- Click
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Test the connection
- Publish a clip to X again
- Open your X account to confirm the post went out
-
Remove repeated @ mentions from the caption
- X can limit how often the same handle is @mentioned in a single day, and repeats are rejected before sending because they can lead to an account being suspended
- Replace the repeated
@mentions in the caption or tags with a hashtag or plain text, then publish again
- If the issue persists, you can reach out to the ScorePlay support team via the Live Chat
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๐ฅ Cause
- X / Twitter can revoke or expire your app permissions when you change your X password, revoke the app in your X settings, or leave the connection unused for a long time. Reconnecting the account refreshes those permissions
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