Unable to post clips to X / Twitter

๐Ÿ’ป Environment/Context

  • Clips
  • Distribution
  • Social Media
  • X / Twitter
  • Publishing

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โ“ Issue/Question

  • No clips were posted to X yesterday or today
  • I am trying to publish clips to X, but it does not work. I see a failed status in my notifications

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๐Ÿ‘Œ Resolution/Answer

  • Disconnect your X / Twitter account
    • Go to Distribution > Social Media
    • Click the Bin button, then Unlink, to disconnect the current X / Twitter account
  • Reconnect your X / Twitter account
    • Click Link Social Account and re-authorize with X / Twitter
    • Grant the permissions when prompted
    • The account shows a Linked badge once it is reconnected
  • Test the connection
    • Publish a clip to X again
    • Open your X account to confirm the post went out
  • Remove repeated @ mentions from the caption
    • X can limit how often the same handle is @mentioned in a single day, and repeats are rejected before sending because they can lead to an account being suspended
    • Replace the repeated @ mentions in the caption or tags with a hashtag or plain text, then publish again
  • If the issue persists, you can reach out to the ScorePlay support team via the Live Chat

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๐Ÿฅš Cause

  • X / Twitter can revoke or expire your app permissions when you change your X password, revoke the app in your X settings, or leave the connection unused for a long time. Reconnecting the account refreshes those permissions

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๐Ÿ”– Notes