An upload is stuck processing and I can't cancel it

💻 Environment/Context

• Upload
• Notifications

❓ Issue/Question

• How do I view my transfers/uploads and cancel one that is stuck processing?
• The X on the stuck upload isn't clickable

👌 Resolution/Answer

• View your uploads
  • Click the bell icon in the top-left corner, next to your platform icon, to open the Notification Center
    • How do notifications work in ScorePlay?
  • Filter by uploads to check each upload's status
  • If you don't see the Notification Center, please contact your platform administrator to request that Notifications > Can View Page permissions be enabled for your account
  • If you're unsure who your platform administrator is, please reach out to the ScorePlay Support team via Live Chat, and we'll help you identify the right contact
• Cancel an upload in progress
  • Go to the Upload view
  • Click the X on the upload preview or in the upload bar at the bottom

• Check whether a stuck upload already finished
  • Open the collection the upload was going to
  • Look for the media from that upload
  • If the media is there, the upload is complete and only the progress display is stuck
  • Reach out to the ScorePlay Support team via Live Chat to remove the stuck upload from your view

🔖 Notes

• Upload session fails with "Upload completion failed" error message
• Uploading a photo that is already in the collection creates a duplicate