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Photos from my camera are not arriving through FTP

Last updated: October 29th 2026 · Status: Validated · Article ID: 3972102

💻 Environment/Context

  • FTP

 

❓ Issue/Question

  • The photographer connected the camera with the FTP login details, but no photos show up under Live > Media from FTP
  • Our photographer who uses FTP to share to live was doing fine. However, it has suddenly stopped sending photos to live. His wifi connection is fine
  • The camera shows Error 41 when it tries to send photos

 

👌 Resolution/Answer

  • Connect the camera to a network with internet access
    • If the camera shows its own network name (SSID) and password while waiting to connect, it's in camera access point mode and can't reach ScorePlay
    • Select Change network on the camera and connect it to a Wi-Fi network with internet access, such as the venue Wi-Fi or a phone hotspot
  • Check the camera's FTP settings
    • Enter the Host (or the Host (IP-only cameras) address), Port 21, and the photographer's username and password
    • Turn on passive mode
    • Leave Proxy turned off
    • Select the Root folder you want the photos to go to
    • Turn on automatic transfer after shooting
  • If photos suddenly stop arriving during an event
    • Check that the camera still uses the new server address
    • Restart the camera
    • Disconnect the camera from the Wi-Fi and connect it again
    • If it still doesn't send, connect the camera to another Wi-Fi network or a phone hotspot
  • If none of these work, reach out to the ScorePlay support team via the Live Chat

 

🔖 Notes

  • Error 41 on Canon and Nikon cameras points to an FTP server, proxy, login or passive mode connection failure
  • Menu names on the camera can differ by model and language. For example, on a Canon R5 in French, Change network reads Changer réseau
  • If the photographer doesn't have an FTP user yet, create one first