💻 Environment/Context
- Upload validation
- Collections
❓ Issue/Question
- Why is my upload stuck on
Your upload is pending validation? - Why isn't my uploaded media appearing in the collection?
- Why is my media waiting for validation after uploading?
- I can't see my media after I uploaded it
- I've uploaded this video, but it doesn't show in the X collection
- Photos uploaded by another account don't show in the collection
👌 Resolution/Answer
-
If you see
Your upload is pending validation, your upload was successful and is waiting for an administrator to validate it - Once an administrator approves the media, it appears in the collection
-
Get your upload validated
-
Contact your platform administrator and ask them to approve the upload from the
Validationpage - If you're unsure who your platform administrator is, please reach out to the ScorePlay Support team via Live Chat, and we'll help you identify the right contact
-
Contact your platform administrator and ask them to approve the upload from the
-
Approve the upload as a platform administrator
- Go to the
Validationpage - Approve the pending media
- Go to the
🥚 Cause
- Upload validation is enabled for the account that uploaded the media, so an administrator must approve each upload before it's published