💻 Environment/Context
- Users
- Login
❓ Issue/Question
- We have registered a new user. This user received two emails, but neither contained a Sign In link. Apparently, others received an email that included the link. We then manually sent them the link again. What could be the reason for this?
- New user received the sign-up email invitation without the button, no sign-up link to proceed with the registration
- On the email it says ‘use the button below’ but there’s no button showing in my email. Can you please help?
- Partners are saying they haven't received invite link
👌 Resolution/Answer
- The issue can come from the user’s email app, or from their organization’s email security filters or firewall, which can change how the invitation email is delivered or displayed
-
Workaround 1: Open the email in a web browser
- Ask the user to open the invitation email in their web browser instead of their email app
-
Workaround 2: Send the invitation link directly
- Navigate to
Configure>Users - Copy the user’s invitation link and send it to them, so they don’t depend on how the email displays
- Navigate to
