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File is not ingested via the Agent

Last updated: October 10th 2026 · Status: Validated · Article ID: 3893111

💻 Environment/Context

  • ScorePlay Agent
  • Storage

 

❓ Issue/Question

  • This file is not auto-ingesting via the server
  • A file synced via the Agent doesn't appear on the ScorePlay platform and doesn't show up in the Search Path search results

 

👌 Resolution/Answer

  • Find the top-level parent folder in the path where you upload the media on your local storage
    • For example, if you upload to Pre Season Tour > Day 1, the parent folder is Pre Season Tour
  • On the platform, go to the Agent section
  • Click the Settings icon on each storage to open its settings, one by one

  • In each storage's settings, use your browser search (Cmd+F or Ctrl+F) to look for the parent folder name
  • If the folder isn't found in any storage
    • Reach out to the ScorePlay Support team via Live Chat to request that the new storage path is added
  • If the folder is found
    • Reach out to the ScorePlay Support team via Live Chat with the file name and its full path, as it's most likely a technical issue

 

🥚 Cause

  • The Agent doesn't scan subpaths that aren't set up in one of the storage settings

 

🔖 Notes