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New collection not displayed on the Portal

Last updated: June 30th 2026 · Status: Validated · Article ID: 3738826

💻 Environment/Context

  • Portal
  • External distribution
  • Collection
  • Event
  • Tag group

 

In order for you to view and/or modify portals, the External Distribution > Can edit permission should be enabled.

If you don't see it, reach out to your admin or refer to the Account Type Permissions Overview article for more information.

 

 

 

❓ Issue/Question

  • How do we get a new event to appear on the portal
  • Collection is not displaying in portal homepage 
  • For one of our photos portals it is not displaying our most recent photos that have been tagged with the correct

 

👌 Resolution/Answer

  • Make sure to have the Portal Display grouped by Tag Group > Event

 

  • Check the new event is added to the Taxonomy group Event and add the new event if not there
  • Go back to the Portal and refresh the page. If the new event still doesn’t appear, reset the display settings by changing the Group by filter to a different option, then update the Portal. After that, switch it back to the correct configuration (e.g. Tag group > Event) and select the total number of events to display.

 

 

🥚 Cause

  • The new collection isn’t showing because it hasn’t been added to the Tag Group (Event). Since the Portal is configured to display media using Tag Group > Event, only collections included in that group will appear.

 

🔖 Notes 

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