I'm not able to update the Portal settings

💻 Environment/Context

  • External distribution
  • Portal
  • Settings
  • Update
  • Greyed out button

 

In order for you to access the portal settings, the External distribution > Enable all permissions permission should be enabled on your account.

If you're unable to follow any of the steps below, kindly reach out to your admin or refer to the Account Type Permissions Overview article for more information.

 

 

 

❓ Issue/Question

  • I'm trying to add new collections in the Portal but the Update button is not available.
  • I'm not able to create a Portal as the Update button is greyed out.
  • I'm not able to update the Portal settings as the Update button remains unclickable.

 

👌 Resolution/Answer

  • To create a portal or save any changes to an existing one, the three fields in the Set-up section listed below must always be completed or selected:
    • Portal title
    • Portal admins
    • Portal pricing

 

 

 

🔖 Notes 

  • Until one of the three fields above are not selected, the system will not let you Update and the button will remain greyed out.
  • How to create a Portal?