💻 Environment/Context
- Logs
- Error message
- Media
- “Clip Times Cannot Exceed Video Duration”
❓ Issue/Question
- Clicking on a log throws the error "clip times cannot exceed video duration"
- Logs appear to exist on the video but seem misplaced or unreachable
👌 Resolution/Answer
- Please contact our Support team via the live chat so they can review the issue and assist you further.
🥚 Cause
- The logs may have been sent using absolute timestamps (wall clock times) instead of relative offsets. As a result, the system interpreted the timecodes incorrectly, which caused the logs to be misplaced on the video timeline and led to errors such as “clip times cannot exceed video duration.”