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I can't select a collection during upload despite having the permissions

Last updated: July 11th 2026 · Status: Validated · Article ID: 3840813

💻 Environment/Context

  • Upload
  • Collection selection
  • Browser's issue
  • Cache

 

In order for you to upload media to a collection, the Upload > Can upload and Media library > Can view collections permissions should be enabled on your account. 

If you don't see it, reach out to your admin or refer to the Account Type Permissions Overview article for more information.

 

 

 

❓ Issue/Question

  • I'm trying to upload a file, but when I select a collection from the upload page (i.e., Day 1 Ljubljana 2026), it doesn't stay selected.

 

👌 Resolution/Answer

  • To select a collection when uploading media, your account type should have Media Library > Can view collections permission enabled. Otherwise, the platform can show the collections dropdown when you try to upload, but it won’t allow you to select a collection and proceed with the upload. If you are a non-admin user, please reach out to your platform admin to have the relevant permission enabled.

 

  • If you have the relevant permissions enabled but still cannot select a collection when uploading, try accessing the upload page using the incognito mode of your browser.

 

🥚 Cause

  • Browsers' cache can sometimes interfere with the platform's functionality. Clearing the cache could help resolve the issue.

 

🔖 Notes