Unable to access video log clip

💻 Environment/Context

  • “This media is no longer available. It may have been recently deleted and will disappear from your library shortly.”
  • Clip
  • Log
  • Media not available 

 

In order for you to view clips within the video logs section, the Video Logs > Can View Page permission should be enabled on your account.

If you're unable to follow any of the steps below, kindly reach out to your admin or refer to the Account Type Permissions Overview article for more information.

 

 

 

❓ Issue/Question

  • I'm looking to download a clip, but it says the feed is unavailable.
  • Why isn't this clip available?
  • An error message appears when trying to open a clip.

 

👌 Resolution/Answer

  • This may be due to insufficient user permissions or the media having been deleted. Please reach out to your administrator or ScorePlay’s live chat support for further assistance.
     


 

 

🔖 Notes