Mobile App not loading

Validated

💻 Environment/Context

  • Mobile Application
  • ScorePlay app
  • App Troubleshooting

 

❓ Issue/Question

  • We're having issues with the mobile app. It's not really loading, but it's also trying to download all of our content to my phone without me prompting it. Is there a bug in it currently?
  • My ScorePlay app is not loading
  • My ScorePlay app is not working

 

👌 Resolution/Answer

  • Reset the app by closing it completely (removing it from the background) and reopening it. 
  • Check if you have the latest version installed. If not, update it through your app store. 
  • If the app is up to date, try uninstalling and reinstalling it
  • If the problem persists, reach out to ScorePlay Support via Live Chat for further assistance.

 

🔖 Notes