Why doesn’t a collection appear in search?

💻 Environment/Context

  • Collection
  • Media
  • Search Bar
  • Collection Management

 

❓ Issue/Question

  • I can't find a current collection with us via the search field. What could be the reason?
  • Why can I access a collection but not find it through search?
  • Why can’t I find a collection even though it exists?

 

👌 Resolution/Answer

  • Currently, if a collection is empty, meaning it doesn’t contain any media, it may not appear in the search field. A collection can contain subcollections, but it must have media directly within it to be considered non-empty for search purposes. This is a current limitation in ScorePlay that our internal team is investigating for a potential fix
  • Workaround A: Upload media to the collection
    • Your account type will need permission Upload > Can Upload enabled
    • Once enabled, upload media directly to the collection
    • Once the collection contains media, it should appear in the search field
  • Workaround B: Find the collection through Collection Management
    • Your account type will need permission Collection Management > Can View Page enabled
    • Once enabled. navigate to Configure >  Collection Management
    • Search for the collection there, as empty collections should still appear in this section

 

 

🔖 Notes