💻 Environment/Context
- Collection
- Media
- Search Bar
- Collection Management
❓ Issue/Question
- I can't find a current collection with us via the search field. What could be the reason?
- Why can I access a collection but not find it through search?
- Why can’t I find a collection even though it exists?
👌 Resolution/Answer
- Currently, if a collection is empty, meaning it doesn’t contain any media, it may not appear in the search field. A collection can contain subcollections, but it must have media directly within it to be considered non-empty for search purposes. This is a current limitation in ScorePlay that our internal team is investigating for a potential fix
-
Workaround A: Upload media to the collection
- Your account type will need permission
Upload>Can Uploadenabled - Once enabled, upload media directly to the collection
- Once the collection contains media, it should appear in the search field
- Your account type will need permission
-
Workaround B: Find the collection through Collection Management
- Your account type will need permission
Collection Management>Can View Pageenabled -
Once enabled. navigate to
Configure>Collection Management - Search for the collection there, as empty collections should still appear in this section
- Your account type will need permission