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Compressed version is selected by default instead of Original when downloading media

Last updated: August 23th 2026 · Status: Validated · Article ID: 3849183

💻 Environment/Context

  • Download
  • Media
  • Downloading media
  • File quality

 

In order for you to download media from the platform, the Media library > Can download & Upload > Can upload permissions should be enabled on your account. 

If you don't see it, reach out to your admin or refer to the Account Type Permissions Overview article for more information.

 

 

❓ Issue/Question

  • When I click on download, there are two options: compressed and original, but compressed is selected by default.
  • Why is the compressed version selected by default instead of the original version like the other files?
  • When downloading media, the compressed version is selected by default, and this confuses our team because they downloaded the wrong quality
  • I noticed there is an option to download images on Scoreplay as "Compressed" instead of original. Can I please have this removed on our platform?

 

👌 Resolution/Answer

  • When a media file defaults to Compressed instead of Original in the download options, this is a known issue that occurs with specific files. Currently, there is no permanent fix available, but the following workaround can resolve it on a per-file basis.
  • Workaround:
    • Open the affected media and download it in Original quality.
    • Re-upload the downloaded file to the same collection.
    • Open the re-uploaded media and click Download, Original will now be selected by default.

 

🔖 Notes