💻 Environment/Context
- Media
- Player access
- Mobile App
- Restricted media
- Label
- Media access
❓ Issue/Question
- Need to check how this video has been distributed to the player
- Elliot Anderson has posted this clip on his story and we don't know how he's got it as it's marked as internal and shouldn't have been distributed to players
👌 Resolution/Answer
- This is likely because the media access rule (or the label) were updated after the player was able to see and download the media
- Please double-check this internally to determine whether the permissions were changed or were never configured correctly, which could be preventing players from accessing the media.
🔖 Notes
- How do I manage media access in ScorePlay?
- How can I change the default label that is applied during upload?