💻 Environment/Context
- Live Stream
- Live Ingest
- Schedule
- End Time
To view live streams in the media library, you need the Media Library > Can view page and Media Library > Can view live media permissions enabled on your account. To access a live stream from the Live section, you need the Live > Can view page and Live > Can view streaming permissions enabled. To view the live stream schedule, you also need the Live > Can schedule in stream permission.
If you're unable to follow any of the steps below, kindly reach out to your admin or refer to the Account Type Permissions Overview article for more information.
❓ Issue/Question
- Why is my live stream still ongoing after its scheduled end time?
- Why didn’t my live stream end at the scheduled time?
- Why is my live stream still active even though it was scheduled to end?
- Live stream not ending.
👌 Resolution/Answer
- Make sure the live schedule is not set to end at a different time than expected.
- To verify this, go to
Live>Schedule, locate the ongoing stream, select…>Edit, and check that the end date and end time match. - If you don’t have the required permissions, you can also find this information displayed on the thumbnail of the live ingest.
- To verify this, go to
- Refresh your browser, as the issue may also be caused by a delayed browser response.
- If neither of these resolves the issue, please contact ScorePlay Live Chat Support for further assistance.
🔖 Notes