💻 Environment/Context
- Live
- Live ingest
- Feed
- Feed detected
- Live stream
❓ Issue/Question
- The feed isn't playing
- The live stream shows as detected, but you can't watch it yet
- You can see the live event in the schedule, but the stream isn't available to play
👌 Resolution/Answer
- Wait a few minutes (up to 5 mins). When a live signal is first detected, the stream goes through a brief ingest startup phase before it becomes playable
- You'll know it's ready when the status changes from
Live feed detected, starting ingesttoLive - Once the status shows
Live, open the stream to watch it - If the stream doesn't transition to
Liveafter several minutes, reach out to the ScorePlay Support team via Live Chat for further assistance
🥚 Cause (optional)
- When a live signal is first received, ScorePlay needs a short processing window to begin ingesting the feed before the stream becomes playable — this is expected behaviour