๐ป Environment/Context
- Live
- Live media
- Permissions
- External Groups
- Tags
- Tag access
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โ Issue/Question
- Every required live permission is enabled, but the live stream is still not visible to my users
- My account type has the correct live permissions, but the live feed does not appear in the
Live Mediasection
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๐ Resolution/Answer
- Check that these permissions are enabled on the account type:
Media Library>Can view live media,Live>Can view page, andCan view stream - Go to
Live Mediaand open the live stream that's not showing up - Note which tags are applied to that live media
- Go to
Distribution>External Groupsand open the external group whose users can't see the stream - Check the group's tag access rules - these define which tags media must have to be visible to that group
- If the live media is missing any of those required tags, add them to the media
- Ask affected users to refresh their page - the stream should now appear
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๐ฅ Cause
- An external group can have tag-based access rules, so its users only see media carrying the tags defined in those rules. A live media that is missing one of those tags stays invisible to the group even when every permission is set correctly
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