💻 Environment/Context
- Live ingest
- Pull stream
- Audio
- Out-of-sync
In order for you to reschedule a live stream, the basic Live stream permissions should be enabled, such as Live > Can view page and Can schedule in stream and Can add/edit collection in stream permission should be enabled on your account.
If you're unable to follow any of the steps below, kindly reach out to your admin or refer to the Account Type Permissions Overview article for more information.
❓ Issue/Question
- As I'm clipping up a video to test, it looks like the video and audio are now out of sync in the clipping tool. Is there a way that this can be rectified?
- The audio and the vision isn't matching up. The audio is approx 10 secs ahead of the vision, if that makes sense.
👌 Resolution/Answer
- If the stream is a Pull, get the URL to pull the live ingest and try to reproduce it on a player like VLC.
- If the audio is actually working just fine, restart the live ingest on ScorePlay to resolve the issue by duplicating the current Live schedule and ending the stream.
- If the audio is out of sync on VLC as well, it means that the issue is not on ScorePlay. Please reach out to the video production company to get that fixed.
🔖 Notes